FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

How could I have used this much water?

Depending on how slow your leak is, it is possible that you may not even notice a leak.

Let's say you used 4,000 gallons above your usual usage for the month.  If the water loss was over a 30 day period, that would only be 0.1 gallon per minute.  On a hot summer day it is doubtful you would ever notice it.

  You could have a leaky toilet or faucet that's difficult to detect. Running at full speed a leaky toilet can lose up to and over 4,000 gallons a day.  Water filters and softener systems can get stuck on the flush cycle and being pouring water literally down the drain. 

Just call the office and we'll work with you to solve the problem.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

Call the office to report discolored water and we will have the line flushed to remove any discoloration.

My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received your payment after the bills were posted or we may not have received it at all. Call our office and we will help you solve the problem.